The accessible washroom at Red Hill Branch is not working. We aim to get it fixed quickly.
Red Hill Branch Accessible Washroom Out of Order
1
Published:
Friday, December 12, 2025 - 3:15pm
Modified Bookmobile Service
The Millgrove visit on Saturday, December 13, from 3:30 to 4 pm is cancelled. We apologize for the inconvenience.
Published:
Thursday, December 11, 2025 - 3:00pm
Printing Unavailable at Westdale Branch
Printing is not working at Westdale Branch. We aim to fix it as soon as possible.
1
Published:
Wednesday, December 10, 2025 - 10:30am
Study Halls - Holiday Break
Study Halls will be paused from Friday, December 19, and resume on Monday, January 5, 2026.
www.hpl.ca/study-halls
All Branches and Bookmobile Stops
Published:
Tuesday, December 9, 2025 - 9:15am
Telephone Service - Technical Issues
Please note that the 905-546-3200 main line is experiencing technical issues today, Monday, December 8. Members can still reach Staff at 289-779-7588 or by email or through chat online. We are working quickly to resolve the issue. Thank you for your patience.
All Branches and Bookmobile Stops
Published:
Monday, December 8, 2025 - 7:30pm
Replacement and Damage Fees
Bring back your borrowed library items (due Oct 1 or later) within 28 days to avoid a replacement or lost fee. We'll remove the fee when you bring back your overdue items.
All Branches and Bookmobile Stops
Published:
Thursday, September 11, 2025 - 3:00pm
Refund Policy
Hamilton Public Library will provide refunds for the following:
- Flawed print jobs due to printer error. Refunds are granted in the form of Print Credits only and for legitimate reasons at the discretion of Library staff. See Non-Cash Adjustment procedures.
- Merchandise (e.g. Headphones, USB, etc.) that has been reported faulty or damaged.
- Shared space bookings that have been cancelled within ten (10) business days. Please see the Program Room & Rentable Spaces Policy for more details.
- If eligible for a refund for ANY item or service:
- Original receipt may be requested.
- You must provide your library card.
- Cash refunds up to $25 can be done at a branch (provided they have the cash on hand to do so).
- Cash Refunds over $25 should be forwarded to the Financial Services office and will be done through the accounts payable process (via a cheque).”
- Questions regarding refunds may be directed to Customer Service at 905-546-3200 x3275.
Publish Date
December 2018
