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City-wide outage, library service impacted

HPL is recovering from the City of Hamilton's cybersecurity-related outage, which began Sunday February 25 and continues today. Learn more.

Public computers are available at all branches. JAWS (Job Access With Speeh) computers are not available
Printing is available at all branches.
Photocopying is available at all branches except for the Concession Branch.
Scanning is not yet available.
Public Wi-Fi is available at most branches except the Ancaster Branch.
Makerspace services are available at select locations.

Contact Library Staff at 289-779-7588, hpl.ca or askus@hpl.ca. Check hpl.ca/events for programs and hpl.ca/hours for open hours.

Publish Date:

Monday, December 9, 2024 - 3:15pm

Delayed Branch Opening- Terryberry

Due to Staff training, the Terryberry Branch opens at 10am on Wednesday December 11.

Please visit nearby branches Turner Park or Ancaster, which both open at 9am Wednesday. hpl.ca/hours

Affected Branch:

Publish Date:

Monday, December 9, 2024 - 10:00am

Hamilton Public Library will provide refunds for the following:

Flawed print jobs due to printer error. Refunds are granted in the form of Print Credits only and for legitimate reasons at the discretion of Library staff. See Non-Cash Adjustment procedures.
Merchandise (e.g. Headphones, USB, etc.) that has been reported faulty or damaged.
Shared space bookings that have been cancelled within ten (10) business days. Please see the Program Room & Rentable Spaces Policy for more details.
If eligible for a refund for ANY item or service:
- Original receipt may be requested.
- You must provide your library card.
- Cash refunds up to $25 can be done at a branch (provided they have the cash on hand to do so).
- Cash Refunds over $25 should be forwarded to the Financial Services office and will be done through the accounts payable process (via a cheque).”
Questions regarding refunds may be directed to Customer Service at 905-546-3200 x3275.

December 2018