Bookmobile Service Modifications

Due to driver availability, Bookmobile is off the road for the following. We apologize for the inconvenience.

Friday, March 20
Winona 11am-Noon - Cancelled
Queen Victoria 3-4pm - Cancelled

Tuesday, March 24
McMaster 3:30-4:30pm - Cancelled
Greencedar 4:30-5pm (instead of 4-5pm)

Wednesday, March 26
Rockton 10:30-11:30am - Cancelled
Meadowlands 3:30-4pm - Cancelled
Bennetto 5-5:30pm (instead of 4-5:30pm)

Published:
Monday, March 16, 2026 - 10:15am
Central Library - New Library Card Check-in Process

Starting Monday, March 16, adults 18+ are required to show their Library card to access Central Library. This is a temporary measure to ensure safety for all. Thank you for your patience in advance.

Published:
Friday, March 13, 2026 - 5:45pm
Central Library - Fourth Floor Closure, March 21

The 4th Floor will be closed on Saturday, March 21, 9 am-4 pm, for a March Break event, SciFUN Day. Makerspace and Newcomer Learning Centre will remain open. Study and work spaces, including Study Pods, are available on Floors 2-3. Thank you for your patience.

Published:
Thursday, March 12, 2026 - 8:00am
Concession Branch Children's Area Reduced Service

A Children's area activity table, including the children's computers at Concession Branch are unavailable due to a facility issue. We aim to fix them as soon as possible.

Published:
Monday, March 9, 2026 - 11:30am
HPL Telephone Main Line Roll Back

HPL's original phone number is back in service. Please call 905-546-3200. The 289-779-7588 number, created due to the 2024 cybersecurity incident, is also working.

Published:
Friday, March 6, 2026 - 9:15am
Valley Park Community Centre Closure

From March 23 until April 12, Valley Park Community Centre will be closed for renovations, reopening April 13. Pool and changerooms will remain closed until early summer 2026. 

Valley Park Branch will remain open during the renovations for your library needs.

www.hpl.ca/valley-park

Published:
Friday, February 27, 2026 - 11:00am
Concession Branch: Renovations

As of Monday, March 2, Concession Branch's Living Room and Makerspace areas are closed. (The next nearest Makerspaces are Sherwood and Terryberry Branches.) Seating may be limited at times. Renovations are expected to be completed in late Spring. Thank you for your patience.

Published:
Tuesday, February 10, 2026 - 1:00pm
Sherwood Branch: Renovations

As of Monday, March 2, Sherwood Branch's 2nd floor is closed due to renovations. Makerspace, Children and Teen's collection are temporarily available on the 1st floor. All programs will be held in the basement program room. Renovations are expected to be completed in late Spring. Thank you for your patience.

Published:
Tuesday, February 10, 2026 - 1:00pm
Central Library - Living Room Renovation Preparation

Starting Tuesday February 10, the First Floor Living Room is closed due to renovation preparations. Study and work spaces are available on Floors 2-4. Thank you for your patience.

Published:
Friday, February 6, 2026 - 9:00am
Carlisle Branch Accessible Washroom Out of Order

The accessible washroom at Carlisle Branch is not working. We aim to get it fixed quickly.

Published:
Tuesday, January 27, 2026 - 12:30pm
Home > Refund Policy

Refund Policy

Hamilton Public Library will provide refunds for the following:

  • Flawed print jobs due to printer error. Refunds are granted in the form of Print Credits only and for legitimate reasons at the discretion of Library staff. See Non-Cash Adjustment procedures.
  • Merchandise (e.g. Headphones, USB, etc.) that has been reported faulty or damaged.
  • Shared space bookings that have been cancelled within ten (10) business days. Please see the Program Room & Rentable Spaces Policy for more details.
  • If eligible for a refund for ANY item or service:
    • Original receipt may be requested.
    • You must provide your library card.
    • Cash refunds up to $25 can be done at a branch (provided they have the cash on hand to do so).
    • Cash Refunds over $25 should be forwarded to the Financial Services office and will be done through the accounts payable process (via a cheque).”
  • Questions regarding refunds may be directed to Customer Service at 905-546-3200 x3275.

Publish Date

December 2018

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