Due to online maintenance, Members can not access HPL's catalogue, online services and resources on Sunday, July 19 from 5am-10am. Thank you in advance for your understanding.
The Medical Officer of Health for the City of Hamilton has initiated a Heat Warning beginning today, Monday, July 13. Heat Warnings stay in effect until they are cancelled or escalated to an Extended Heat Warning. All HPL Library locations are Cool Places. Stay hydrated, Hamilton. www.hpl.ca/hours
Bookmobile Service Modifications
Wed, July 15:
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Helen Detwiler Cancelled
As of July 1st, partner library Members can no longer borrow HPL Express items via Overdrive. More to Borrow partner libraries will be offering Lucky Express (Skip the line) titles to their cardholders only. This will help manage wait times for popular titles. Lucky Express is a collection of in demand titles with a seven-day loan period, available with no wait.
Our partners will still be able to borrow titles from the rest of our collection.
www.hpl.ca/more-to-borrow
The What's Happening Guide has been retired and replaced with different communications channels and tactics. You can find the new Summer Reading Flyer here. Watch for future communications updates.
Sunday hours return to Central Library. Beginning July 5, Central is open Noon to 5pm. Dundas, Red Hill, Terryberry, Turner Park, Valley Park and Waterdown branches are also open Sundays, 1 to 5pm. hpl.ca/hours
After Hours Study Hall is not available in July and August. Hours will resume Tuesday, September 8. www.hpl.ca/study-halls
Refund Policy
Hamilton Public Library will provide refunds for the following:
- Flawed print jobs due to printer error. Refunds are granted in the form of Print Credits only and for legitimate reasons at the discretion of Library staff. See Non-Cash Adjustment procedures.
- Merchandise (e.g. Headphones, USB, etc.) that has been reported faulty or damaged.
- Shared space bookings that have been cancelled within ten (10) business days. Please see the Program Room & Rentable Spaces Policy for more details.
- If eligible for a refund for ANY item or service:
- Original receipt may be requested.
- You must provide your library card.
- Cash refunds up to $25 can be done at a branch (provided they have the cash on hand to do so).
- Cash Refunds over $25 should be forwarded to the Financial Services office and will be done through the accounts payable process (via a cheque).”
- Questions regarding refunds may be directed to Customer Service at 905-546-3200 x3275.
Publish Date
December 2018








