City-Wide Outage, Library Service Impacted

HPL is recovering from the City of Hamilton's cybersecurity-related outage, which began Sunday February 25 and continues today, Thursday November 21. Learn more.

Public computers are available at all branches.
Printing is available at all branches. Photocopying is available at all branches except for the Concession, Dundas, and Terryberry branches. Scanning is not yet available.
Public Wi-Fi is available at most branches except the Ancaster Branch.
Automatic check-ins are operating.
Makerspace services are available at select locations.

Contact Library Staff: call 289-779-7588, chat at hpl.ca, and email askus@hpl.ca. Branches are open. Check hpl.ca/events for program updates. Thank you for your patience.

Frequently Asked Questions | HPL

Publish Date:

Tuesday, November 12, 2024 - 8:00am

Notices

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Magazine and ILLO Delay

Magazine and ILLO deliveries are delayed due to the Canadian Union of Postal Workers (CUPW) strike. Thank you for your understanding.

Publish Date:

Wednesday, November 20, 2024 - 8:30am

City IT Planned Maintenance

A City IT systems update is scheduled for early Saturday morning. This will impact access to HPL's network and some applications. This update will improve overall network capacity, performance, resiliency, reliability and is the foundation for future network updates. Thank you for your patience.

Publish Date:

Wednesday, November 20, 2024 - 8:00am

3D Printing Not Available On Sundays

Please note that 3D printing services are unavailable on Sundays. We apologize for any inconvenience.

Publish Date:

Thursday, November 14, 2024 - 2:00pm

Early Closure - All HPL Branches, Friday, November 22

Due to a special event, all HPL branches will close at 4 pm on Friday, November 22.

Central Library's 4th Floor will be closed all day except for the Newcomer Learning Centre and Makerspace which will be open until 4 pm.

Regular service hours resume on Saturday, November 23.

Thank you for your understanding.

Affected Branch:

Central Library

Publish Date:

Wednesday, November 13, 2024 - 2:00pm

Community Survey Results

Thank you to everyone who took the time to fill out our Community Survey in Fall 2022.

We received over 4,000 responses and are using the information and feedback you provided to build HPL's new Strategic Plan.

Here are some of the results:

Satisfaction

91% are satisfied with the quality of HPL
91% are satisfied with the cleanliness and attractiveness of HPL
92% are satisfied with the helpfulness of library staff
91% are satisfied with the knowledge of library staff

Library Values

98% agree that the library is important for the community
97% agree that HPL supports lifelong learning
95% agree that the library is a trustworthy source of information
92% agree that we help preserve local history

View the full 2022 Community Survey Results.

Overall you've told us that there is a high level of satisfaction with HPL and a strong alignment with our values as a public library. To serve you better, we will continue working to improve areas like branch hours, WiFi, programs and our ebook collection.

Congratulations to the contest winners who were randomly selected to win an iPad

City-Wide Outage, Library Service Impacted

Magazine and ILLO Delay

City IT Planned Maintenance

3D Printing Not Available On Sundays

Early Closure - All HPL Branches, Friday, November 22

Community Survey Results

Thank you to everyone who took the time to fill out our Community Survey in Fall 2022.

Satisfaction

Library Values

Congratulations to the contest winners who were randomly selected to win an iPad

Videos