Greensville Accessible Washroom Out of Order
The accessible washroom at Greensville is not working. We aim to get it fixed quickly.
Phishing Scheme
Please be aware of online phishing attempts impersonating Hamilton Public Library and Library Staff. HPL does not solicit paid freelance opportunities through social media or other messaging applications. HPL does not request personal or banking information through social media or require financial compensation when reviewing job applications. Please report phishing schemes to communications@hpl.ca. If you think you are a victim of fraud, please call the Canadian Anti-Fraud Centre at 1-888-495-8501.
Sherwood Branch - Basement Renovation
The first phase of renovations will begin at the Sherwood Branch from April 10 to May 2. During this time, noise disruptions may occur throughout the branch due to a basement renovation. Parking, access to the building, and collections will not be affected. Thank you for your patience. www.hpl.ca/sherwood
Red Hill Branch - Delayed Opening
Due to electrical maintenance, the Red Hill Branch will open at 1 pm on Wednesday, April 9. You may visit the Parkdale and Saltfleet Branches as your next nearest locations. www.hpl.ca/red-hill
Refund Policy
Hamilton Public Library will provide refunds for the following:
- Flawed print jobs due to printer error. Refunds are granted in the form of Print Credits only and for legitimate reasons at the discretion of Library staff. See Non-Cash Adjustment procedures.
- Merchandise (e.g. Headphones, USB, etc.) that has been reported faulty or damaged.
- Shared space bookings that have been cancelled within ten (10) business days. Please see the Program Room & Rentable Spaces Policy for more details.
- If eligible for a refund for ANY item or service:
- Original receipt may be requested.
- You must provide your library card.
- Cash refunds up to $25 can be done at a branch (provided they have the cash on hand to do so).
- Cash Refunds over $25 should be forwarded to the Financial Services office and will be done through the accounts payable process (via a cheque).”
- Questions regarding refunds may be directed to Customer Service at 905-546-3200 x3275.
Publish Date
December 2018
